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Online Retail Store Polices

What is your return / exchange policy?

We take great pride in our reputation for quality, excellent guidance and customer service. Each Naturalocity product page contains measurements of each T-shirt. To ensure you order the correct size, please review the sizing chart before finalizing your purchase. All items are final and will not be exchanged or refunded due to sizing.

What forms of payment do you accept?

Visa, MasterCard, Discover, American Express are accepted payment methods. All purchases made online are processed through PayPal. If you do not feel comfortable making an online payment, arrangements can be made to accept money orders and cashier’s checks, however PayPal is the preferred method.

Do you offer wholesale or bulk pricing?

Yes, wholesale order are available. If you would like more information, please email cathy@naturalocity.com and include some information about your shop/company.

How do the shirts fit?

Most shirts are fitted to frame your body. They tend to run small, so please view the size charts before ordering. The size charts are available on every product page to help with your ordering process.

Do you print your own shirts?

No, we create the designs and outsource to a silkscreen company.

When will I receive my order?

All orders are process and shipping within 1-2 business days after the order has been places, unless the product is on pre-order or backorder. In these cases, the website will have a notice regarding the shipment date. Orders typically arrive 1-4 business days after the order has been processed. International orders can take anywhere between 2-6 weeks to arrive depending on the destination and customs processing. Only complete orders are mailed out, if your order includes a backorder or pre-orders item, the order will not be shipped until all items are in-stock. If you have a question about when you should expect a specific order, please contact cathy@naturalocity.com

What shipping method do you use?

All orders are shipped though the United States Post Office (USPS) and are tracked using delivery confirmation. United States customers may select either USPS First Class or Priority Mail. International order are shipped via USPS First Class International Mail.

How much does shipping cost?

Shipping cost depend on location and weight. The best way to determine your shipping cost is to add the items to your cart and select your destination. The cart will then update shipping costs. 

Do you ship internationally?

No

 

 

 

 

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